LOUISVILLE, Colo.–(BUSINESS WIRE)–Doddle, a leading provider of first- and last-mile e-commerce logistics technology, has partnered with KIOSK Information Systems (KIOSK), America’s largest personalized self-service solutions provider du Nord, to introduce a new fully automated in-store system. e-commerce returns platform. With the explosive growth of e-commerce, before and during the pandemic, the rate and cost of processing returns has put severe pressure on the profits of retailers who are increasingly dependent on online sales. KIOSK and Doddle are revolutionizing the way retailers manage digital returns to improve the customer journey, increase loyalty, reduce costs and drive more in-store footfall. KIOSK will showcase the platform back at NRF Big Show 2022 at booth #5919.
The space-saving returns platform consists of a transaction kiosk integrated with a smart and secure parcel drop-off bin. The return bin is smaller than a traditional mailbox with internal sensors to signal associates to scan packages at the correct interval. Clutter and price are only a fraction of historic locker automation alternatives. A simple and intuitive user interface guides the customer through a brief scan and return journey, ending with an acknowledgment of receipt. Reason for return, product ID and anonymized buyer data are collected for the retailer during each transaction. Store associates are essentially removed from the process, freeing them up to serve and sell.
Doddle Chief Revenue Officer Dan Nevin noted that “this platform transforms the e-commerce comeback process from a substantial challenge into a competitive advantage. Providing a convenient in-store mechanism for customers to quickly process their returns generates a significant increase in foot traffic, converting service opportunities into sales with minimal impact to store associates. Without a doubt, frictionless returns build brand loyalty and encourage new buyer confidence. »
KIOSK and Doddle can provide qualified retailers and/or carriers with a number of self-service pilot purchase or return options. KIOSK President Kim Kenney adds that “the addition of field deployment services and proactive remote IoT monitoring led by KIOSK helps us establish a true partnership with the retailer to ensure performance outstanding in the field. By owning and acting on real-time alerts at the system and component level, KIOSK can optimize performance and ensure an exceptional customer experience. We are very invested in the success of this exciting category of self-service, and we believe it will be of great benefit to retailers and their customers. »
Experts from KIOSK and Doddle will be at booth NRF #5919 to demonstrate the platform and consult on pilot opportunities.
About KIOSK Information Systems: KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve customer experience, while increasing operational efficiency and costs. With over 27 years of experience and over 250,000 kiosks deployed, KIOSK is the trusted partner of Top 100 retailers and Fortune 500 customers; offering proven expertise in design and manufacturing engineering, application development, integration and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. For more information, visit kiosk.com, 800.509.5471.
About Dodle: Doddle helps logistics and e-commerce companies around the world deliver experiences that engage, differentiate and retain customers for the delivery and return of online purchases. With years of experience executing orders in the world’s most advanced e-commerce marketplaces, Doddle helps logistics and e-commerce companies develop the most advanced fulfillment strategies in their marketplaces to improve the customer experience, provide sustainable solutions and increase profitability and efficiency.
Doddle’s expertise and technology are used by some of the world’s largest retail and logistics companies, including ASOS, Amazon, United States Postal Service and Australia Post. Based in London, the company has offices in the United States, Australia, Europe and Japan. For more information, visit doddle.com.