Nordstrom, Inc. announced the retirement of Scott Meden, chief marketing officer (CMO), and Geevy SK Thomas, president of Nordstrom Rack. The company also announced the appointments of Ken Worzel and Jamie Nordstrom to the newly created positions of Chief Customer Officer and Chief Stores Officer, respectively.
Nordstrom Announces Retirement of CMO and President of Nordstrom Rack
The company said in a statement that throughout his 37-year career at Nordstrom, Meden has driven significant growth and value creation as General Manager of Footwear Merchandising, President of Nordstrom Rack and most recently, as CMO.
The company added that Thomas also made significant contributions to the business during his 39 years in office, including overseeing Nordstrom Rack’s sales growth from approximately $1.4 billion to $4.8 billion. of dollars.
“Scott was a selfless leader who always put our customers and employees at the center of everything we do. Geevy has been a dynamic force and helped create the tight-knit culture that Nordstrom is known for. We are a better company because of their leadership and are grateful for their many years of exceptional service,” said Pete Nordstrom, president and chief brand officer of Nordstrom, Inc.
Nordstrom Creates Chief Customer Officer and Store Manager Positions
The company further stated that by centralizing customer strategy under one manager and consolidating responsibility for store operations in Nordstrom and Nordstrom Rack, these expanded roles will better align operational oversight with the company’s Closer to You strategy. company, which remains focused on providing customers with more convenient service. and an interconnected experience across its stores and digital platforms.
As chief customer officer, Worzel, Nordstrom said, will be responsible for the company’s customer strategy across all touchpoints and will oversee the company’s digital platforms, including e-commerce, digital operations, marketing, credit and the Nordy Club loyalty program.
Since 2019, Worzel has been Deputy CEO. Previously, he served as Executive Vice President, Strategy and Development, and Chief Digital Officer. Worzel will continue to report to Erik Nordstrom, CEO of Nordstrom, Inc.
As Director of Stores, Jamie Nordstrom will now oversee strategy and operations execution for Nordstrom Rack in an extension of his current responsibilities as President of Nordstrom Stores, a role he has held since 2014. Jamie Nordstrom has held leadership positions in several areas of the business. , including Merchandising, Store Operations, Nordstrom.com and NordstromRack.com. He will report to Pete Nordstrom.
“This new leadership structure reflects a natural evolution that stems directly from our goal to better serve customers across all channels and banners. It also draws on the experience of two very talented leaders, Ken Worzel and Jamie Nordstrom,” added Erik Nordstrom.