Suspected H&M employee tweets photo claiming to show lice on clothes, says store remained open


A Twitter post from an alleged employee of a popular national retailer turns heads.

The tweet was posted on Wednesday afternoon by a woman who said she was employed by an H&M store at New York’s World Trade Center Oculus – an area that is home to 12 subway lines, the World Trade Center PATH station, and dozens of retailers serving millions weekly.

The alleged employee, a business adviser who asked to be called Netroya B., spoke to News week about posting a photo and caption describing how a customer allegedly discovered lice on a display of hoodies.

In the pictures in the post, a certain type of insect is depicted on several items of clothing.

“They are not closing the store and notifying the employees of the problem,” she tweeted. “The section has just been blocked.”

Netroya was actually the employee who first learned of the alleged insect encounter.

“A customer showed me the hoodies and I informed my manager, who then informed my store manager,” she said. “As a quick fix, they blocked the section to wait for further instructions from someone higher up. We thought they would tell us to close, but it wasn’t the instructions given.

“Supposedly, the pest control was going to be sent to the store. The store didn’t close and I still don’t think it was. I left because I didn’t want to work with it.”

This is the first time Netroya has seen something like this in her store, where she has worked for five and a half years.

An alleged H&M employee in New York City took to Twitter following a store-related incident. Pictured is an H&M storefront in Düsseldorf, Germany.
Jeremy Moeller / Getty

As of this writing on Wednesday, the Twitter post has generated 452 likes, 541 retweets and 361 quote tweets.

Responses to the tweet were as expected, with one Twitter user simply calling it “rude.” Another said the bugs looked too big to be lice, adding that everything on the clothes was disgusting anyway.

“Screaming from Washington over here,” said one netizen upon seeing the photo.

Some users have told Netroya to be careful or that she may lose her job for speaking out publicly on social media. She replied that she was already planning to quit on Friday and essentially had nothing to lose.

“In a nutshell, I am overworked and very underpaid,” she said. News week. “We are severely understaffed and our district directors don’t care.

“I love what I do, but I can tell the business is more money hungry now and it sucks.”

News week has contacted H&M for comment.


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