TruckPro LLC, one of the nation’s largest independent distributors of heavy-duty truck and trailer parts, headquartered in Memphis, Tennessee, has launched its new e-commerce site.
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TruckPro customers now have access to a host of new features on the e-commerce platform, including access to TruckPro’s entire catalog of over 400,000 truck and trailer parts (and growing ), online interaction when and where they want, flexible delivery options (pick up in-store, local delivery, drop-shipping) and an immediate view of detailed account-specific information.
“Our e-commerce initiative is focused on improving customer service and the overall customer experience. We give customers flexibility and options, making it easier for them to do business with us as their needs and preferences evolve,” said Chuck Broadus, CEO of TruckPro. “Our customers can interact with us however they choose, whether in person at a store, over the phone or through our e-commerce platform. As a leader in our industry, we are firmly committed to e-commerce as a key pillar of our business growth strategy. »
TruckPro says its new platform was designed around what customers said they wanted – intuitive site functionality, layout and navigation. The site is fully optimized for mobiles; customers can use a tablet or smartphone and easily interact on the site. Customers can quickly search TruckPro’s extensive parts offering by product category, part number, brand, cross-reference and other specifications, while checking real-time inventory availability at their local TruckPro store and more widely in the entire network of stores and distribution centers. They can determine the delivery method that suits their needs and make their purchases on account or by credit card. Customers can also create customizable parts lists for future reference and easy reordering, access detailed order history, view all past invoices, and chat with the TruckPro Expert Care team to answer questions.
“Leveraging our national footprint and local store expertise, our e-commerce platform adds to what we do today,” said David Roper, vice president of US retail stores at TruckPro. “Our intention is to provide a flexible, user-friendly platform that allows access to our full catalog of products anytime, anywhere and on any device, while offering flexible delivery options.”
“As our e-commerce platform grows, our ability to adapt to our customers’ shopping needs and preferences also increases. It also gives us multiple channels of communication with our customers and creates a personalized partnership,” said Steve Lockridge, vice president of sales and marketing operations at TruckPro. “It’s an exciting time and we look forward to continually adding and improving features and functions, enhancing the customer experience and solidifying our leadership position as a trusted solutions provider with commerce. electronic.”
Learn more about TruckPro’s all-new e-commerce solution by visiting TruckPro.com.