Woolworths shopper baffled by failure of ‘absurd’ online shopping

Woolworths shopper baffled by ‘nonsense’ online shopping failure: ‘You know there’s a food shortage when it happens’

  • A Woolworths shopper has revealed his recent ‘epic online shopping failure’
  • The woman said she expected to find iceberg lettuce in her shopping bags
  • Instead, professional buyers chose a “small” cos lettuce to replace the order










A Woolworths shopper has revealed the dangers of shopping online at the moment – after the iceberg lettuce she ordered was replaced with a very disappointing ‘kernel’.

The woman posted a photo of the small lettuce she received which appears to be a cos heart variety.

“You know there’s a food shortage when it happens in your online order of iceberg lettuce,” she wrote alongside the photo.

A Woolworths shopper has revealed the dangers of shopping online – after the iceberg lettuce she ordered was replaced with a very disappointing handful of greens

The woman separated the lettuce she had been given - revealing it only had ten leaves

The woman separated the lettuce she had been given – revealing it only had ten leaves

The busy woman decided not to ‘clog the Woolworths complaint line’ with the issue.

“I just saw the fun side of it,” she said.

But a Woolworths spokesperson told FEMAIL the lettuce substitution was not up to their standards.

“While our teams aim to deliver a great experience every time, we don’t always succeed and this order is well below our typical product standards,” they said.

And other shoppers were quick to voice their opinions as the post drew more than a thousand comments.

“This is the saddest lettuce, you would have done better with two iceberg leaves instead,” one woman wrote.

When separated, the tiny lettuce had only ten small leaves.

“I would have made the smallest salad in the world and presented it to the store manager,” said one woman – noting that the substitute was not appropriate in her view.

Others revealed that they had also made surprising discoveries, especially with fruits and vegetables, when ordering food online.

One woman claimed that she had already been sent an ‘apple-sized’ cauliflower when she bought her groceries online, while another complained that she had once received a tomato ‘at barely bigger than a cherry tomato”.

She first ordered an iceberg lettuce - and expected to find one like the one pictured

She first ordered an iceberg lettuce – and expected to find one like the one pictured

Another was disappointed after finding tampons in her shopping instead of nappies.

But others have seen the opposite happen – admitting that professional shoppers do a “better job of picking produce” than they do.

“I had the best bunch of tomatoes last time – all different sizes and colors and delicious,” said one woman.

And although the buyer said he saw the little lettuce substitute as a sign of the times, FEMAIL understands that it has nothing to do with supply issues.

instead, it is viewed as an isolated incident highlighting the need for quality control.

A Woolworths spokesperson also said: “We have a dedicated team of personal shoppers who work hard to select thousands of online orders every day to the highest standards.”

They said they were happy to offer the customer a refund on this occasion and encourage her to contact them directly.

About Renee Williams

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